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Belvilla Holiday Homes

   
   
   
 

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Welcome to Belvilla Holiday Homes

Introduction:
This partner has chosen to work together with Euro Relais to offer you a wide range of holiday cottages (more than 6,000 in Europe). On this site you will find high quality accommodations for an attractive price and with a high service level.

Euro Relais, at home in holiday homes since 1980, is an international tour operator offering a wide range of characteristic holidays in Europe of excellent quality. Our accommodations range from castles to country houses, farms to mills and from villas to chalets. Euro Relais has more than 6,000 holiday cottages in Belgium, France, Great Britain, The Netherlands, Austria, Switzerland, Italy, Spain, Portugal, Germany, Croatia, Slovakia, Hungary, the Czech Republic, Denmark and Turkey. Thanks to its diverse range, every guest will find a suitable holiday rental.

Mission:
As 'relay' (link) between the holiday guest looking for authenticity and the owner of charming character holiday homes, Euro Relais considers keeping its promises to both parties to be its mission. The special focus on customer satisfaction and quality - 'keeping your promises' - runs like a red thread through the Euro Relais services. We do our utmost to provide both guests and home owners (and caretakers) with the best possible service.

Personal attention is a serious matter:
Thanks to motivated and enthusiastic staff, Euro Relais seamlessly meets the requirements of its guests and home owners. Part of this is achieved by maintaining an element of surprise in its products, its service and its communications before, during and after the holiday.

To Euro Relais the true holiday experience is very important:
Euro Relais is convinced of the strength of the Internet. Using a completely automated booking system allows us to provide service 24 hours a day, 7 days a week. Euro Relais aims to use technology not only to work efficiently, but also to keep our customer service at the highest level.

Strong Points:
Euro Relais is one of the largest providers of holiday homes in Europe Euro Relais currently offers over 6,000 online bookable holiday homes in 16 European countries.

With 1,700 online bookable accommodations in the Benelux Euro Relais is the top provider of characteristic holiday homes in the Benelux.

Euro Relais is committed to the terms and conditions of EMOTA and IMRG.org (in the UK) Tour operator Euro Relais was the first travel organization to join the Dutch Home Shopping Organization (Dutch organization for online shops), Thuiswinkel.org in short. This foundation is aimed at distance selling organizations and distance buying consumers, associated with the European organization EMOTA (European Mail Order and Distance Selling Trade Association).

Recently Euro Relais also became a member of IMRG (www.imrg.org). IMRG has been the industry body for e-retailing in the UK since 1990.

Euro Relais has a customer friendly website and online booking system:
Over 70% of our guests already search & book directly via www.eurorelais.co.uk. Of course, you can also book by telephone.

The Euro Relais website has been nominated 'Best Web Shop' a number of times, by the Dutch Home Shopping Organization.

The Euro Relais website is more current, more comprehensive and more specific than a travel brochure. The percentage of Internet bookings is very high.

The continuous customer satisfaction survey shows that 90% of guests consider booking an accommodation through our website to be easy (12,000 observations).

The tourist information on the Euro Relais website offers guests a chance to check out the tourist attractions near a holiday home. Euro Relais consciously opts for quality.

Classification and inspection:
Each holiday home is objectively classified, with one to five stars, based on a comprehensive classification form. Homes that do not meet the 1 star standard will not be included. This classification procedure has partly been based on the ANWB system (Dutch association for road users and tourism).

Continuous customer satisfaction survey:
Upon return, each guest will be asked about his experience in the holiday home. On average, Euro Relais is rated an 8.2 - on a scale from 1 to 10 - in terms of customer satisfaction (12,000 observations). The results of each questionnaire are automatically passed on to the owner of the relevant holiday home. If the score is too low, arrangements are made with the home owner for the necessary improvements on quality.

24 hour SOS service:
When guests, home owners and caretakers run into problems during a stay, they can contact Euro Relais by telephone 24 hours a day, 7 days a week.

Quality guarantee:
Euro Relais guarantees that its home descriptions are a true representation. In the event of mistakes, guests will be compensated. Before you book online, please read our rental conditions. A few days after your booking, you will receive the rental agreement by post.

We offer Short Breaks:
Apart from the usual one or two weeks stay, many guests book a short break. They book a midweek, a weekend from Friday to Sunday evening, or a long weekend.

Euro Relais has a very broad range of charming group homes. We offer stylish mansions and castles for family reunions, weekends with friends, staff outings, wedding parties and other events. Euro Relais offers group homes for 10 up to 81 persons. Euro Relais presents its range of holiday homes by special interest themes To simplify the search for the ideal holiday home, Euro Relais has introduced attractive holiday themes, ranging from 'With a Pool' and 'City Breaks' to 'Mansions and Castles'.

Euro Relais is an international organization:
Euro Relais is a truly international organization. Euro Relais views the holiday home market as an international market. A French gte is booked by French guests, but also by Dutch, German and British holidaymakers. This is why the Euro Relais web site is in six languages. The purchasing alliances are also international. This makes the internal organization of Euro Relais an international one. Holidaymakers and home owners are approached in their own languages. In addition, more importantly, communication errors are avoided by the many cultures embedded within the company.

   
   
   
 

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